Richard Sibongiseni

Telling, handling cash, customer queries, and services, balancing cash and other tellers Handle floating Accurate processing of cash transactions i.e. deposits and withdrawals Service effectiveness, processing withdrawals and deposits for clients. Refer existing accounts and potential business to consultants Do and monitor surprise monthly cash checks on other tellers and balances every month Build relationships with clients

Telemarketing for consultants. Actions lead and make appointments for consultants Advice clients in terms of new and existing products and refer them to a sales consultant Encoding on new debit and credit cards. Balance credit cards, checkbooks, debit cards, and all other activities for the day Solve client queries. Capture daily activities on the system. Stock control

Client Service Focus on client retention; Build and maintain relationships with clients to ensure financial needs are met across all product lines Educate and navigate customers; Provide efficient quality service; Resolve client complaints and queries; Proactively call clients; Make client appointments; Action renewal reports Sales Growth Proactively initiate sales; Ensure sales targets are met; Cross-sell products to customers; Generate leads for personal financial planning; Action leads received; Motivate to credit; Follow up on outstanding deals and leads. Provide feedback to clients FAIS supervision process; Respond to daily email communication; Responsible for all client FICA requirements; Act as FAIS representative and comply with all legislative requirements Action control checklists; Prevent negligent losses; Learning & Growth Training & development for self, performance contract, and development plan in place, multi-skilling

Maintain 100% data integrity Meeting monthly GP and sales targets Conduct pre-qualification of clients Ensure timely submission of sales information Engage in negotiations with business owners and decision-makers. Cold calling for new business Using product knowledge, providing the clients with proactive solutions Take responsibility for providing regular feedback to clients; Planning and implementing effective prospecting activities Ensuring compliance with FICA & FAIS; Assume responsibility for vetting the accuracy and quality of applications and security documentation within a portfolio; Based on Inputs from financial analysis, make recommendations for credit Effectively manage follow-up calls and complaints Maintain a well-organized up-to-date and accurate sales information with activity reports

To provide a high level of customer service and professionalism to the customers by responding to all customer requests in a courteous, efficient, and timely manner Provide customers with accurate information on products and services in a manner that conveys an image of quality, integrity, and superior understanding Delivering the client's brand by specifications and set targets Apply and adhere to all quality requirements prescribed procedures and policies Attend to customer's complaints and concerns with care, efficiency, and excellent communication skills Responding to clients' emails, complaints, compliments, and suggestions from the customer within time frames Participate in research programs relating to clients.

Termination and replacement of staff after following stipulated company processes and procedures. Training sales agents on understanding product knowledge, competitive pricing, and providing customers with the best customer service skills, such as listening to customer needs and providing solutions. Monitoring the sales team to ensure compliance with protocols Attaining sales targets Identifying opportunities to increase sales, and providing customers with better customer service. Doing weekly presentations to the executive team, I offer a comprehensive overview of the sales trends, highlighting any areas of opportunity or concern. I also take questions from the executive team and provide any relevant insights. Finally, I provide feedback and suggestions for improvement.

Increasing sales by gaining specific product/service knowledge Motivating and inspiring the team to surpass their potential. Improving the team and facilitating communication among the members of the team. Monitoring, organizing, and coaching the team on a day-to-day basis. Communicating the company’s purpose, core values, and vision to the front employees. Led the sales team and worked together to set goals, providing guidance, and motivating the team to reach set targets. Evaluating performance and providing feedback Motivating my agents by making sure they recognize their efforts and rewarding them for their efforts. Inspiring and creating a sense of urgency for my teams, and providing the necessary resources to achieve sales targets Development of my team by continuously training my agents on new skills Responding to client's emails, complaints, compliments, and suggestions from the customer within timelines Generating leads from different sources including buying leads from Blue-label Supporting my agents when they struggle to close the sale by taking over the call, ensuring a 90% approval rate Managing Vodacom accounts, by submitting reports to Vodacom and engaging with stakeholders Striving for new ways continually, to increase the opportunities of sales.

Meet clients in person to provide them with financial planning advice and solutions Assisting clients with budgeting  College savings preparation Actively engage in networking activities to identify and cultivate concrete business opportunities Identify a client’s investment needs, risk tolerance, profile, other investments (and other assets), personal circumstances, income requirements, investment time horizon, etc. Make a written recommendation based on a client’s responses to the risk profile questionnaire and subsequent discussions Establish and maintain valuable contacts within the industry to facilitate the development of potential business relationships Prepare presentations, proposals, and contracts to enhance sales efforts. Provide the client with information on the performance of the various investment portfolios available Educate the clients about basic investment principles, i.e. risk versus reward, market sentiment, trends, performance (offshore and local), benchmarks, etc. Provide ongoing financial planning advice to “retained” clients Develop and implement strategies to obtain and manage business opportunities arising within assigned Corporate accounts Source new business from retained clients and use referrals Long-term healthcare and insurance assistance

Conduct outbound calls to potential clients to introduce our company Actively pursuing new business. B2B (business-to-business) sales Gain a deep understanding of customer needs and manage accounts at a strategic level. Timely submission of sales information. Manage the process of negotiating and closing deals while effectively addressing customer complaints and objection Develop a robust business pipeline by engaging in cold calling and leveraging referrals. Identify and qualify leads, assessing their needs and requirements Drive sales and renewal negotiations, ensuring favorable terms for both the company and clients Ensure customers are informed about any changes, new product developments, and services Follow up on leads and nurture relationships with prospects to convert them into customers Achieve and exceed sales targets through effective telesales techniques, appointments, and workshops Develop partner strategies to drive change in customer behavior by services / Client objectives Present and articulate our offerings persuasively to potential clients Generate proposals and close sales by prospecting, qualifying, and securing meetings with targeted companies Prospect, generate, qualify, and process new partner and Client pipelines by business sales and product strategy  Facilitate presentations to Client and partner teams and close sales Achieve targets as indicated by the Membership Manager and submit weekly pipeline reports Negotiating annual rates for new and existing clients Engage with leads, schedule, and book introductory meetings with prospective clients

Promoting Lumkani fire cover products to clients and businesses. Address and manage client objections. Building and leading a team of salespeople to help drive revenue. Ensuring that activations are done every weekend in different communities on weekends to boost branding awareness. This should be done through targeted marketing campaigns, such as social media, radio, and community leaders. Finally, activities should be organized in the community, such as concerts and Imbizos (community meetings Setting weekly, monthly, or quarterly goals Oversee sales, finances, and staffing of community clusters at the local, state, or national level and ensure performance targets are met Look for talent in the new areas Ensure timely delivery of products and services to customers. Achieving monthly GP and sales targets in meetings. Design and implement a strategic sales business plan and processes Staff is always motivated through proper planning, mentorship, and coaching Making sure that the staff has support, they are trained on product and customer skills. Stock control by ensuring that all my agents always have devices to install when doing applications. Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives Secure appointments with decision-makers Develop and achieve sales targets through direct sales efforts

Promotion of Services and Products to New customers - Private companies, government, trade unions, Retail Sector (All stationery shops across the country), and Schools Convert opportunities to orders via phone, in person, and at industry events Research and find new opportunities in our industry for our business to successfully grow and expand into Stay up to date on marketing and sales best practices. Aid with the creation of marketing and sales material to be used across various platforms to promote our business Collaborate with our sales team to set and meet competitive sales goals Meet with existing clients to determine ways we can better meet their needs Cold call, meet with, and onboard new potential clients. Drive future revenue and expansion of the company